Return Policy

At DJIDronesShop.com, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we're here to help. Please review our return policy below before requesting a return.

📦 Eligible for Return

Wrong product received.
Product damaged during shipping.
Manufacturing defect.
Item missing from the package.
Return request raised within 7 days of delivery.

❌ Non-Returnable Items

Products damaged after use.
Opened software or activation codes.
Products without original packaging.
Physical damage caused by customer.
Products returned after the return window.

📋 Return Requirements

Original invoice.
Original box and accessories.
Unused condition.
Serial number must match.
Product inspection approval.

How to Request a Return

Contact Our Support Team

Email or WhatsApp us with your Order ID and the reason for return.

Share Photos or Videos

Provide clear images or videos if the item is damaged or defective.

Return Approval

After verification, our team will provide return instructions.

Inspection & Refund/Replacement

Once received and inspected, we'll process your replacement or refund according to our policy.

Important Notice

DJI drones, cameras, batteries, and electronic accessories are carefully inspected before shipping. Products showing signs of misuse, accidental damage, water damage, or unauthorized repair are not eligible for return or replacement.